My parcel arrived damaged, what now?

I’m sorry to hear, and hope that the items you ordered arrived intact and complete.

If the damage only affects your parcel and you would like to return something from that order, you can use any packing material for the return. You have to pay for the return shipping costs though.

Please note that I cannot provide substitutes for damaged parcels.

Is an item damaged?

Please report the damage to the parcel service immediately upon acceptance (usually Austrian Post) and contact me using the contact form to clarify the next steps. If you give me your order number, I can help you more quickly.